What is your refund or chargeback policy?

Deposits are non-refundable once credited to your account balance. If you dispute a charge after withdrawal, contact legal@atm188.xyz within 30 days with your transaction ID. We investigate and respond within 14 days.

Reference

Your Legal Rights on atm188

We operate transparently so you understand exactly how your account works, how we handle your funds, and what happens when you withdraw.

Account access depends on local lawYour data stays secure and encryptedWithdrawal requests processed in hours

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How We Handle Your Account & Funds

atm188 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

atm188 accepts players from Indonesia where local law permits. Your account is registered under your verified identity; deposits via DANA, OVO, GoPay and QRIS are held in segregated wallets and never mixed with operational funds. When you request a withdrawal, we verify your identity and process

1
payouts to the same payment method you used to deposit, usually within hours. We retain your transaction history for seven years to comply with financial reporting. Your personal data — email, phone, payment details — is encrypted in transit and at rest. We do not sell,
2
rent or share your data with third parties except where required by law. Account closure is permanent; we will honour any pending payouts before closure takes effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

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How to Contact Us About Legal Matters

YOUR SECURITY

How We Protect Your Account & Data

Encryption & Storage

Your login credentials, payment details and personal data travel over TLS 1.3 encryption and are stored in encrypted databases.

Account Verification

Every withdrawal is verified against your identity documents. Deposits and payouts match; we flag mismatched payment methods to prevent fraud.

Data Retention & Deletion

Transaction records are kept for seven years for compliance.

Dispute Resolution

If you contest a charge or withdrawal, email [email protected] with your account number and transaction ID.

Account Closure & Reopening

Close your account in Settings anytime; it becomes permanent after 30 days.

Cookies & Tracking

We use session cookies for login security and performance analytics. No third-party tracking cookies.

Legal Questions From Our Players

We collect your name, email, phone, date of birth, address and payment details to verify your identity and comply with local financial law. We use this data only to process deposits, withdrawals, and detect fraud. We never share it with advertisers or data brokers.

Yes. Go to Account Settings > Legal & Privacy > Download My Data. You'll receive a file containing your registration, deposits, withdrawals, bets, chat history and every interaction with us within 10 business days.

Closure takes effect after 30 days. Any pending payouts are honoured before the account is wiped. You cannot reopen the same account; a new account requires fresh verification and a new account number.

Seven years, as required by Indonesia financial compliance rules. After seven years, your transaction records are securely deleted. You can request early deletion for data older than two years by emailing [email protected].

Deposits are non-refundable once credited to your account balance. If you dispute a charge after withdrawal, contact [email protected] within 30 days with your transaction ID. We investigate and respond within 14 days.

We use session cookies for login security and site performance. No tracking cookies from third parties. You can disable analytics cookies in Settings > Privacy without losing account access or function.

Your login and payment data are encrypted in transit over TLS 1.3, so public WiFi does not expose them. Enable two-factor authentication in Settings for added security on shared devices or networks.

Your Legal Rights on atm188

How to Contact Us About Legal Matters

How We Protect Your Account & Data

Encryption & Storage

Account Verification

Data Retention & Deletion

Dispute Resolution

Account Closure & Reopening

Cookies & Tracking

Legal Questions From Our Players

01 What personal data does atm188 collect and why?

02 Can I see all the data you hold about me?

03 What happens to my account if I close it?

04 How long do you keep my transaction history?

05 What is your refund or chargeback policy?

06 Do you use cookies and how do I opt out?

07 Is my data safe if I access atm188 on public WiFi?

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